Please read Leef's bad reviews before renting with them. (Note how all the good reviews are from viewers).I was a tenant at Eldon Place, Bradford between August 24-September 25, & I had one of the worst experiences of my life renting through Leef. Due to their declined, delayed & negligent repairs & their dishonest staff. August 24Leaks 1X shower tray leak which caused significant damp & black mould. 1X agent also illegally entered my flat without my permission & refused to apologise.Sept-Dec 24Damp, Black Mould & Water IngressI asked multiple times for the shower plinth board to be reattached, & for black mould infested skirting boards to be removed, but Leef ignored me. The mould infested skirting boards were only removed after I complained to Housing Standards. The shower tray began leaking again, & this was only dealt with as Housing Standards told Leef to fix the leak.I also reported water ingress from the roof in December 24, but this was never dealt with. January 25 Low Water PressureA contractor attended to re-grout the shower, but then he poured the grout down the toilet, which could have blocked it. There was a major leak in another flat which caused 2X ceilings in the building to collapse, & the leak damaged the water pump. I then had low pressure for several weeks & was repeatedly fobbed off, & told Leef were ‘Waiting for parts.’ My washing machine also stopped working in late January, due to low water pressure & a damaged motor. February 25 No Running Water For 3 DaysI then had no hot water for a day, as pipes burst in another flat. Our entire block of flats then had no running water for 3 days straight, due to the damaged water pump. I made a SAR to Bradford Council & it took threats of Council enforcement action, & financial penalties against Leef, Building Managers & the Landlords for the water pump to be replaced. March 25Council OrderThe Council issued Leef a Notice of Works, which identified category 2 hazards:• Black mould underneath the shower had to be sealed off.• Plaster cracks in the bathroom had to be filled in.• Damp paint had to be used in the bathroom.• A radiator had to be installed to deal with the damp from the previous shower leaks.• The vinyl had to be to be left flush with bathroom fittings (this part of the order was not complied with). • The water ingress from the roof had to be investigated, but the building managers misrepresented this as condensation. May 25Pests I then had a Carpet Beetle infestation & it cost me over £100 in insecticides. I suspect the pests entered on a contractor’s dust sheet. Leef only arranged pest control in August 25, after Housing Standards wrote to Leef. But, pest control was only told to treat the bedroom & not the entire flat.The contractor then back tracked & said he can’t see the pests, so he can’t use any chemicals. The Carpet Beetles were still present when I left this property in September 25. May 25 Fire Door EntrapmentI was trapped in my flat for 12 hours as the door had jammed due to the door barrel, & incorrectly applied internal fire seal. This required the Fire Brigade to attend to get the door opened. A contractor changed the door barrel, but initially declined to remove the fire seal to the external side. Even though the door was still jamming & he instead told me to apply pressure to get the door locked & unlocked. This was absolutely unacceptable as this was my fire exit & I needed to be able to leave quickly in an emergency. He only moved the fire seal to the external side of the door when he realised I was on the phone to Housing Standards. (I audio recorded the contractor whilst he was in my home). But, he negligently reapplied the fire seal, so it caught on the carpet & prevented the door from fully opening. July 25 Leef lied to Housing StandardsFrom my SAR I noted that a Leef Agent lied to Housing Standards, stating that I had declined access for a fire door repair. But, through my FixFlow messages to Leef-I was able to refute Leef’s lies. July 25Retaliatory Section 21 EvictionLeef & the Landlord then retaliated against me for my complaints to external agencies about repairs, by issuing me with a Section 21 (No fault eviction). (Thankfully the new Renter’s Rights Bill will ban Section 21). August 25Damp/Black Mould & Misrepresentation A contractor removed the bathroom vinyl to comply with the March Council Order, & I noted significant damp & some black mould on the wooden bathroom flooring, (from previous shower tray leaks), which Leef misrepresented as water stains. The fire seal was finally readjusted, after nearly 3 months & Housing Standards intervention. September 25: • Carpet Beetles were still present. • Damp/black mould on the wooden bathroom floor was not treated.• An intermittent bathroom sink leak remained & water ingress from the roof continued.
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