Absolutely appalling from start to finish. I moved in to a new build in Derby Square (Liverpool) in late June last year, despite being assured that the project would be completed by mid April. The communication was non existent regarding updates and a proposed move in date. There was no support available for any maintenance issues throughout the tenancy- and anytime I attempted to contact the office via phone or email I was dealt with extremely poorly. Following the conclusion of my tenancy, I was assured that I would receive a check out report within a few days. (Move out date 4th August 2025)- this was finally received almost 10 weeks later following numerous attempts to contact Leef via both phone and email. Every time I called, I was assured that someone would get back to me promptly-this never happened. They then requested to deduct £660 from my deposit for a few minor scuff marks on walls, and a broken drawer in the freezer. (Does not justify almost £700). Finally reached an agreement of a £500 deduction as they threatened that if I didn’t accept this then legal proceedings would be required to reach an agreement which would’ve put me further out of pocket (being a Masters student is already tight financially). Therefore I had to accept the deduction as paying legal fees wasn’t a viable option especially considering how long this entire process had already taken. I would never conduct any business with Leef Property Management in the future and would strongly advise others to follow suit.
Claim your business profile now and gain access to all features and respond to customer reviews.
