I cannot stress this enough, this vet practise is irresponsibly incompetent and down right dangerous. From my own personal experience with my very very sick Labrador, he had some sort of sepsis/ acute extreme infection. He was seizing and it was a very very serious situation that required quick medical intervention. I had never been to this vets before so i took a recommendation from a friend and brought my poorly boy here. Not only did they have absolutely no clue what was wrong with him, they performed no tests, no treatment, they didnt even get him on a fluids drip because the infection meant he wasnt eating or drinking. They told me they couldnt treat him there and i would need to go somewhere else. I managed to find another vet practise in oxford that had much better emergency care but i knew i needed to get him there fast. i was sat in the carpark for 2 and a half HOURS waiting for them to give me my dog back. i wasnt waiting for any treatment or testing, all they had to do was get him out of the CAGE they had put him in and give him back to me so i could take him to a much better vet practise. i asked several several times, begged, cried for them to just let him out so i could rush to get him medical attention. they just kept fobbing me off. As soon as the clock hit close time, they all leapt up and basically ran to their cars to get out asap. Knowing i was still there waiting. Absolutely no one in that practise actually cares about patient care. half an hour after they closed, someone finally brought him out via the back entrance. by this time he was staggering, severely dehydrated, and looked ten times worse than he was when i brought him in. and no wonder- they had locked him in a cage with no fluids, no treatments, nothing. I dread to think how many seizures he had in that cage when no one cared enough to look after him properly. By the time i got him to the other vets, they said he was EXTREMELY dehydrated, the infection was severe, and he would have to stay with them for intravenous fluids and treatment. I am so thankful that i found that other practise, if i hadn't, god knows what would have happened. All boundary vets care about is money. They charge extortionate prices, double what i pay now at the other vets, and they will run up bills with irrelevant testing to squeeze as much money out of you as they can.Other experiences of my two friends are even worse. both of them have switched to my vets now and they've both said the difference in quality of care is staggering. Boundary is run by a money hungry marketing business, they just want to push sponsored pet products on you, rather than provide good and decent care to the animals. In the entire staff, only ONE vet can perform a simple ultrasound scan. That is disgusting. They told my friend he would have to wait a week for a simple scan because thats when that ONE vet is back in working. In that week, his pet would have died. LUCKILY i intervened, called my vets on his behalf, they got him in within 45 minutes for an ultrasound and didnt even need to charge him emergency prices. If you, like me, love your dogs more than life itself, and they are your whole world, DO NOT hand over their life and safety to this vet practise. I have at least 15/20 more examples of their incompetence but i would be sat here for the next 6 weeks typing all of it out. There are much much better vet practises in oxford that have proper vet surgeons, that care the most about the health and life of the patients going in, and care much less about the money and the greedy marketing ploy of pushing sponsored products. I implore you to do your research, and go to a vet that has multiple skilled surgeons, more than one vet that can do a simple ultrasound scan, and that has 24hr care- those are the clinics you should be trusting, not this money making sham of a practise.
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