I wouldn’t even leave one star they never updated me with viewings for flats, they had keys for few months. And lied they have been leaving me voicemail only correspondence I had was asking if I can reduce price. It’s funny how voicemails never reached my phone. After few months I sold property then I requested keys back 10 times it’s took them 3 weeks to send me my properties keys back which they charged me £15 for. Price is not problem issue is they told me they will be sent special delivery charge is £15 for covering delivery cost but after doing payment they decided they should keep money and send me keys back normal signed for 1st call post which cost about £4. I told them number of times I need to handover keys as it’s sold but they didn’t care about customer requirement after 3 weeks knowing how urgent it is they still decided to use normal signed for delivery. Confirmed they will he sent on Tuesday special delivery but it only reached post office on Thursday and I still haven’t received them. They don’t care if customers sales fall though because lack of customer care on there part. Very irresponsible, rude and unprofessional customer service. When you get bit angry on phone because you are not receiving response from them they decide to put phone down and not answer call again.
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LPS Real Estate is an independent agency specialising in sales, lettings and management in and around the Liverpool area and we’ve been delivering great results for our clients since 2005. Our managing director is a practising property solicitor and leads our team of proactive and friendly property and marketing experts. We use our extensive knowledge and network and combine it with the latest technology to ensure your property journey runs smoothly from start to finish. We’re also the exclusive Liverpool agent for the Guild of Property Professionals - a fantastic network of UK independent agents! See more
