There's plenty of potential with this service - and lots of problems. The vehicle trackers report lots of errors that don't really align with what the software is showing, e.g. it sends a notice that the tracker has been disconnected, even though the vehicle is still tracking on the map and the device is confirmed in place. Vehicle details like alarms and engine alerts were not tracked; e.g., the alternator on one of our trucks went out but the tracker never picked up on it, as we had come to expect based on our Linxup trackers; mileage was tracked incorrectly: after one week in one vehicle, it showed that the truck had been driven 10K plus miles. It hadn't. Though I tried on multiple occasions to use the online "report a problem" function, we've never gotten any response from their technical team. The trailer trackers were more reliable but were monitored like a motorized vehicle in the stats and efficiency reports, which made the reports misleading and the efficiency better than it was - especially with the over-reporting of mileage. We might have overcome all of this but customer service is woefully inadequate and disinterested and incorporates a healthy dose of defensiveness into its customer relations strategy. When one of the (new) trackers quit working (the first one) I submitted a ticket via the app and heard nothing back for more than 48 business hours. Two business days but four actual days later, b/c the failure to respond spanned a weekend when the truck continued to be on the road, there was still no response. I then sent an email and got a response that we were in someone's call que. This seemed to be acceptable to Lonestar, and the rep who responded to me had no problem defending it, including offering to close our account if we didn't like it. So that's what we've done. Every company gets to choose its culture and Lonestar's isn't for us. It is about 20% cheaper than Linxup, but in this case, the adage is true: you get what you pay for.
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