We recently purchased the Rutherford Round Dining Table from Lulu & Georgia, along with their white glove delivery service. Unfortunately, the table arrived without the correct hardware, and the delivery team could not assemble it.What has been most frustrating is the lack of support — Lulu & Georgia has no customer service phone line, only email. Their team suggested that we source the hardware ourselves (after we already paid for delivery + setup) and offered only $50 as compensation. Their “solution” is essentially for us to spend time hunting for the right hardware ourselves, with a week old newborn, then let them know once we find it so they can send someone back. We now have a $2,400 table sitting in our dining room, unassembled, while we try to track down compatible hardware on our own.Instead of offering to send the proper hardware, they want to make it incredibly inconvenient for our new family. The communication has been slow and sporadic, with no proactive solution offered. For a premium brand charging premium prices, this has been a very disappointing experience. I would caution others to be aware of the lack of direct support before making such a big purchase. Be careful with the white glove option because if anything is missing they will tell you that they are third party and you need to contact the store which begins the cycle while you hunt for parts. We tried Amazon, Lowe’s, Home Depot, tractor supply….We just wanted the product we paid for, set up as promised. It’s disappointing that a company at this price point offers so little support when things go wrong. Instead of sending the hardware it was placed on us. 50$ refund and half off the installment is the measly price for our wasted time.
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