Lulu and Georgia takes anywhere from 2 days to a week to reply to customer service issues, and does not have a phone number to contact a human. Sometimes, I'd wait two days or more to simply receive an automated "we haven't forgotten about you" message. They are completely out of touch with the modern day customer service experience, and apparently do not have the humans needed to support their customers. The furniture is mostly just items that you can find at other online vendors, often for less (with free or low-cost delivery and prompt customer service). I realized this too late! I gave up trying to resolve my customer service complaints with this company, and filed a claim with American Express. I will not shop with this company ever again, and wonder how it can possibly stay in business given how poor the experience is for the consumer. In a nutshell, this company overcharges for middle-of-the-road products, has nearly nonexistent customer service, and takes zero responsibility for who they select as delivery partners. UPDATE: Interestingly, I received a reply to this TrustPilot review from Lulu & Georgia in about 12 hours, prompting me for more information (as if they don't have the entire transcript of my two week attempt at getting help via email?) and to "determine if my report is genuine." Despite the amount of time I've already wasted on headaches with this company, I'll spend a few more minutes validating my experience if it means that others can make a more informed choice about who they shop with in the future.If they responded to actual customer service issues this promptly, maybe I wouldn't be on here sharing my experience. This is literally the fastest I've ever heard back from this company.
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