Update: Since posting this trust pilot review a Lulu and Georgia customer care specialist contacted me and apologized for the delays in responding to my issue. They said they have shared the picture of the poorly packaged item with their supplier and they have issued the full refund that was warranted. I appreciate their effort to rectify the situation and have added two stars to my review.I bought a ceiling light fuxture from Lulu and Georgia and when I opened the box it was completely shattered. Amazingly the fixture had just been put in the box and shipped, no attempt was made to cushion the item or add any sort of padding or bubble wrap to protect it. I’m not surprised that it arrived broken. I contacted them immediately and sent a picture of it exactly as it was in the box. They said they would get back to me in two business days. It has been over that time and they have not gotten back to me, I tried to return the item only to get a message saying that I have to contact customer service and send them a picture, something that I already did immediately after I received the broken item. The ball is now in their court, they have the picture and they need to allow me to return the item. I’ll keep you posted on this, but so far the Customer Service is extremely disappointing. There seems to be no way to get in touch with an actual human being.
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