Stealing money from "scholarship" recipients. Yes I have been trying to get my money back for going on 4 years now. On August 24, 2021, I paid a $111 deposit through Stripe to Manifestation Babe, LLC for enrollment in the BBIPOC tMBA Scholarship Program. The terms of the program clearly stated that if I completed the program, I would receive a full refund of my deposit. I have the the terms and conditions from 2021 that clearly state this. I've noticed that all the posts they had about the program are deleted/archived off of the socials. I successfully completed the program and submitted the refund request form on March 10, 2022. The company acknowledged receipt of this form. However, they refused to process my refund, citing an internal deadline of March 8, 2022. This deadline was not part of the original agreement or contract and was never agreed to in writing. They claimed they could not process the refund because their payment processor (PayPal/Stripe 🤷🏾♀️) would no longer allow them to issue the deposit refund beyond a certain window. They also stated that the form I submitted was needed to collect information such as updated payment details (why do you need updated payment info anyway just refund the money back the same way you received it and if it bounces back you send a check like any other business does). However, this justification is undermined by the fact that they received the form just two days after their own arbitrary deadline and could have contacted me to resolve any processing issues. Furthermore, their own communications contradict the rigid enforcement of this deadline. In an email, a representative wrote that if I had contacted them “a few days after” the deadline, a solution could have been reached. I did, in fact, submit the required form just two days later. Their failure to refund the deposit despite acknowledging my compliance constitutes unfair and deceptive behavior. On December 7, 2024, I sent a formal demand letter by certified mail with signature required, requesting my refund within 10 business days. The company has not responded, and I remain uncompensated. I even sent them a request on PayPal for my refund and they still didn't send my refund. Their claim is they can't refund me because their payment processor won't allow it, but when given an opportunity to refund it they cancelled the request. I believe Manifestation Babe, LLC has violated fair billing and refund practices by withholding funds that are contractually owed to me, while also ignoring their own statements that exceptions could be made. I have also submitted a complaint with the BBB and CFPB regarding this matter.
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