I was bringing my business to this particular store, just because that idea of helping the small guys.However, I just came to the realization that they don't care at all about their customers. I placed an order online. I received a call from them that the transaction has been declined. Ironically I was opening the email my CC had sent me of the transaction been approved. Nonetheless, I called my CC company, after spending near an hour with them on the phone, they concluded that they didn't know what MarineDepot was talking about, that the transaction was totally approved and that there was no issue at all. I was able to see the transaction as pending in my online banking account too. My CC gave me a phone for merchant support so I could give it to MarineDepot.I called MarineDepot again. What I got? Total rudeness, they didn't want to look into the issue, they couldn't care less for what the CC company was saying, not to give them a call to clarify the issue.I guess that this type of attitude is why people go and do business with Amazon.
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Marine Depot is the original reef aquarium superstore! We've been making tanks look great since 1998 and celebrated our 20th year in business last year. To us, aquarium technology is like fine art. Nobody loves it more than we do! That is why we scour the world to find the equipment, nutrition and supplements that will most benefit aquarium owners and their wet pets. Our approach to product selection is to carry only products we ourselves would use. We are determined to provide the best service, selection and support possible. If you are ever not completely satisfied, we’ll do our best to correct the problem quickly and make things right. See more
