Unfortunately, other reviewers are correct in this case. Even the FCA has several complaints about them. No doubt I will be contacting the regulators so more people don't get conned! I urge anyone with genuinely bad experience with them to report them to the FCA. Only communicate with this company via emails or recorded phone calls as they will lie outright.Full of con tricks. Avoid them. We had a director of the board of the management company who has been collaborating with them over the years in some sort of cosy agreement. So they kept supporting him and strangely he kept renewing our building insurance via these lot with Aviva. Someone else in the review mentioned about these brokers and Aviva too!It appears that they really are not insurance brokers. They are estate agents who also seem to do estate agency, block management, insurance - but appear to be full of con tricks in all of these areas - looking at the reviews and my personal experience with their insurance side. I asked them if I could speak to couple of their existing clients who wrote the reviews and they declined to respond properly. Basically they are a "broker" who then use another broker called "Verlingue London Markets" - who used to be "NBJ Markets". The latter then go and seek insurance with 3-4 companies with Aviva being their favourites for the reasons we can only guess. And you end up with Aviva a the "best quote". MT will advise leaseholders that they scouted the market for insurance when they have only relied on these other broker to obtain quotes. They do not deal directly with any insurers!Their complaints process is a whitewash and diaboical and they play nasty games including inteference with the board management decision making!Avoid this "family firm". We can only imagine what kind of "family" this must be!
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Estate Agents Whetstone – Maunder Taylor are experienced Chartered Surveyors and Property Insurance Intermediaries working across London and Hertfordshire.
