I received an invitation to try out the new 24Kt Gold primer for free in addition to a sample of the charcoal scrub for the cost of making a purchase. I used to enjoy Merle Norman cosmetics, but it’s been many years, so I decided what better time to go back than now since I’m looking for a new primer anyway. Well, I received the product, however, I didn’t receive either of the two promotional products offered. I called a little over a week ago and spoke to someone in customer service concerning this. She apologized after looking at the order number and seeing for herself that the promised promotions weren’t included in my order. She promised to get them sent out to me and that I would have them within a few days time. Nope… nothing ever came. They failed to send me the promised promotional free samples and they have lost two customers due to false advertising. They failed to include my mom’s samples as well, so I won’t be purchasing the eye shadow pallets or lipsticks and lip pencils I was ordering next. I’ll just gift my purchase to a friend and stick with Hourglass Cosmetics.
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Merle Norman Cosmetics is one of the few companies that continues to manufacture almost all of its products and packaging in the USA and uphold its founding mission: provide quality products backed by a full satisfaction guarantee; offer a Makeover and...
