This company is terrible. I have spent thousands of dollars with them since I got out of the military in 2022. I have had numerous shipping issues. Their customer service is horrible. Here is the most severe example:I placed a large order (over $1000) in November 2024 for the holiday sale. They shipped half the order in December. I have been fighting to get the rest of my order fulfilled since then. It’s understandable that some items are back ordered especially around the holiday. But I asked multiple times in December 24, January 25, and February 25 to fulfill the other half of my order which was a set of MOPP gear for $777. Here’s the issue, they finally shipped the MOPP gear in February but they only send the suit. I had purchased a special “Santa suit” which had suit, boots, gloves, and tape. I spent days going back and forth with their customer service explaining that they only sent the suit. And they are refusing to send the rest of the set claiming they already sent it. They want me to prove that they didn’t send the rest of the set previously. This is ridiculous, I have the packing slip and I identified exactly what they sent IN 3 SEPARATE PACKAGES. They had me take all my gear out of storage and take pictures to show that THEY DIDNT send the rest of the set. The most messed up part about this is it’s their mistake. They had me pay $30 for shipping protection. They won’t ship the missing items from my set. What’s the point of shipping protection. Bottom line Mira Safety needs to take the “customer satisfaction” off their website. They don’t care about their customers. Buyer beware you may not get your stuff that you ordered, and if you do it will likely be delayed. Good luck with dealing with customer service.
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MIRA Safety is a trusted industry leader, offering a wide range of top-quality safety and protective equipment, including gas masks, respirators, and dosimeters, to safeguard individuals and environments. Our commitment to safety and excellence has made us a preferred choice for those seeking reliable protection and peace of mind.
