I ordered directly from Natasha Denona, €107.10 for the Circo Loco Palette, order #25294. The package arrived without a single piece of tape or seal, they didn't even bother with basic scotch to keep it closed, meaning anyone could have opened it, and of course the palette was missing. I always record every parcel delivery in case of problems, so I had full video and photo proof showing the package was unsealed and the product missing. Since the video file was too large to attach, I sent the photos right away and offered to share the video through another method if they provided one... but of course, I never heard back on that.It has now been more than nine days since I reported this issue, and I still have no refund, no resolution and no response. All I got was a generic “your case is under review” reply 9 days ago that lead nowhere.What makes this worse is that their customer service actually lied to me. A few days ago, after sending another e-mail requesting a response, they wrote: “Hi, I hope you’re doing well. I messaged you a few days ago and haven’t heard back…” This is simply not true as shown in their own conversation history. The only thing they had sent me was a generic “under review” response and nothing that required a reply. What exactly did they expect me to respond to? When I did reply to that message, they ignored me again.This feels like a deliberate tactic to wear down customers and avoid taking responsibility. It is dishonest, unprofessional, and insulting to anyone who spends money on their products.For a so-called “luxury” brand, this is shocking behavior. I would never order from their website again and strongly advise others to avoid it as well.
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