I placed a large order from Natasha Denona on 26 Nov. They sent a confirmation order after the money was deducted from my account and then I heard nothing from the company - no tracking number, no shipping update and I got no responses from commenting on their social media posts and sending them DM’s until I left public comments on their social posts. My item only shipped on 16 Dec. It is now 24 Jan and I still havent received my items so I contacted their customer service as the international tracking number they provided was not accompanied with any information as to who is the courier company so I was unable to follow up directly with the local carrier. I knew asking ND customer care themselves would prove fruitless considering how inefficient they have been thus far. The customer service just told me what I already knew and could see from the tracking. They are of course aware of which shipping partners they use but they simply made no effort to supply this information and replied in the most lazy unhelpful way imaginable. This company is unable to manage the volume of orders they receive, they know full well how shockingly poor their customer service is and they don’t care. It is a disgrace that a business like this is doing so well. I wont support them again out of principle.
Claim your business profile now and gain access to all features and respond to customer reviews.
Makeup at Natasha Denon online shop. Find the best base, eyes, lips and cheeks makeup products and accessories.