This is the worst electric provider. Unfortunately they are the only available provider in my area. They have the monopoly and they know it. They introduced smart meters which regularly gauge us especially during peak season. Their "delivery" cost is totally arbitrary, they set it at whatever they need to cover their profit margin. Sometimes my bills are $150, sometimes they are $550. For a single family home with only two working adults who are never home (and extremely energy conscious) that's insane. There's no way we use that much. We shut off every light and rarely use utilities. Moreover, their online site is terrible and kicked us off autopay during a data migration. But they never informed us. I only caught it by checking my bank account to see if the payments had been going out. Nope... The three month bill was shocking. Now I can't resign up for autopay due to some glitch on the page. Customer service is ok, but they only work regular business hours and have no 24-7 live chat. I can't say enough bad things about this under-achieving company. If there was any alternative, I'd switch. If you are reading this review and you are an electric provider in my area, hit me up.
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