I wish I could give them no stars. I set up auto-pay several times when I first moved in, and then rather than send an email or call me, which I listed as my preferred contact methods, when they weren't charging me for my bill they sent mail (which goes straight to the post office, not the address I was living in) and shut the power off without warning. Then they got me into a payment plan when I was moving out to pay off the bill, but when I shut service off they changed the terms of my agreement and cut my payment time back by over two thirds of the previous agreement even though they knew I was moving out at the end of the month. I cannot stress how awful they were to deal with and how little I recommend their services.
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