Hi to anyone reading this review. I just want to let people know about my experience with Rebecca Rowe at Oaks Vets.I have taken my animals to Oaks for nigh on 24 years. Used to see a lovely vet there, Mr Sender. But times have changed.All my local friends who take their animals to Oaks have at least one story, usually more, about Rebecca whether that be rudeness, aggressive communication, or even repeatedly wanting to euthanise a dog that was being looked after superbly and still had quality of life. I try to be kind and give people the benefit of the doubt so accepted that Rebecca was not great at ‘people skills’ and tolerated her abruptness and lack of two way conversation about my animals who I love dearly.Yesterday I had enough. My daughter who is vulnerable and has autism and can be anxious took on the care of an elderly cat from another family. Unbeknownst to us the cat arrived with a lot of health issues. No problem for us. We were happy to care for her and sort things out for her. She had started on specialist thyroid food, had blood tests etc but Rebecca had been rude and abrasive with my daughter and she felt scared of her.The cat needed another appointment due to not eating a lot so I booked an appointment for Saturday having spoken to Rebecca who was her usual abrasive self but then when I told my daughter she said she couldn’t go to see Rebecca as she is scared of her and felt she would just want to put her to sleep. I cancelled the appointment with Rebecca and explained why. She was not happy and stated the cat had to be seen. I said we could book in for Monday with another vet but she said this was not good enough and that the cat needed to be seen the next day. I said fine, that I would do that. She then started ranting about how I needed to inform her of the appointment, that she could report us to ‘the authorities’ several times. I said that was fine (I have nothing to hide. All our animals are loved and taken care of). After my call with her I got on the phone immediately to another vet to book an appointment for the cat.No kidding an hour later the RSPCA turned up. They had been told it was an ‘emergency’ and they had ‘blue lighted’ for over an hour to get to us. She was very kind and bemused by it all but we agreed that the cat was going to the vets the following day. What a waste of resources.Cat seen at another vets today who was apologetic for another vets behaviour towards me and my daughter, explained all the options of how we could get the cat sorted which Rebecca never does, with her just in and out as quick as possible. Rebecca had wanted to do dental work on the cat. Even I knew that putting such a small fragile cat under general anaesthetic would not be appropriate and this was confirmed by the new vet who said would like to do some dental work in 3 months when she is more solid and stable. We bought painkillers for her in case she is in discomfort and got different thyroid treatment from her which is more suitable. Needless to say I have now registered all my animals with this new vet.This is mainly a review of Rebecca but having gone into a different vet today for the first time in years and being met with kind, smiling, knowledgeable reception staff and nurses and a kind competent vet I realised I had just got used to the environment at the Oaks and that it really is not a welcoming or kind place anymore.I never write reviews about anything but fore warned is fore armed. Rebecca must have received a lot of feedback about her behaviour and attitude but clearly has no capacity for self reflection and no capacity to change.I am so happy that we have left there and found somewhere welcoming. The End.
Claim your business profile now and gain access to all features and respond to customer reviews.
24 hour emergency service
