We've very sadly left this practice after amazing previous care for both of our two older dogs; all staff across the practice have been wonderful, particularly given we're approaching a very difficult choice with one of them; I really don't want this review to reflect their practice whatsoever. We would like to thank them all for their care and input, particularly Nikki and Sam, and the receptionist that I phoned when I was in tears.However our experience today with Ms Rowe, the practice owner, has singularly been the worse consumer experience of my adult life. She was so rude and combative that it verged on comedic at times. Her affect at best was brusque and when her tone was addressed by us she insisted repeatedly that it was the information that she was delivering and not her manners that were the issue with her having no interest in repairations. When we felt that we could not continue with the consultation due to her patronising and condescending manner, she made it clear that we would not be welcome back at the practice per se, showing little regard for the care needs of our 17 year old dog with cancer.We feel vindicated by the many, many reviews on this site of a similar nature, although sadly it seems non of these have had an impact on her bedside manner. Unfortunately we feel the need to pursue a more formal complaint via her governing body.
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