www.oaksvetsbirmingham.co.uk

2.3
2.3 Based on 35 reviews

24 hour emergency service...

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Rosalyn A.
cctv needed in vet consultation rooms

cctv in vet consultation rooms, this sure will encourage vets like Rebecca to follow rules and not cause significant stress to clients,misleading them; lying to them about what they can or can not do. Cameras create evidence and allow RVC or Police to view misconduct from vets who deny this, take licenses off where necessary,those certain vets are taking advantage of Clients.Naming Rebecca, This woman blocked me on email for making a complaint.she was being rudem her secretary Michelle ordered me to ring in explained my phone is in for repairs. Michelle again ordered me to buy a new phone. she undermined me.See told me I will not be getting my Medical notes If I was abusive,Emailed back told her Do not lie to me, I have been throug this before and obtained my medical records for pets for the last 10 years, I know my rights. she behaved immature,mini me of Rebecca.I was rude back told Minnie that both need more training, Learn to listen to Clients concerns or complaints raised through email.Rebecca should retire; she is emotionally unstable; stiff necked. I requested medical records that Rebecca is obliged to hand over via email within 20, I had strong negative energy from her rude reponses, She was not responding to my complaint accused me of having a none genuine complaint. that vet is unfair witch barely gave me a chance This woman will be getting no respect from me. I will be sure to tell trading standards about poor service and misconduct. Not allowed to block clients during a complaint protocol.This woman does not deserve to be a vet if all that has been done during the majority of her career is encouraging clients to sign papers and murderpeoples pet,or tricking you what suits her and is less time consuming for Rebecca.

1
Date of experience: Mar 08, 2020

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