I have written positively about Omari in the past. I have been an avid supporter of this company. We run a family record label. I have used multiple services over the years, ranging from Instagram advertising to build an account, YouTube marketing, Spotify campaigns and many of them… I would even take a wild guess and estimate I’m in the top 25% of customers with my ad spend and loyalty to this company over the years. However, over the past year, we have had some issues. I’ve tried to restart an Instagram awareness, advertising campaign and very bad communication with the customer service person I was talking to prevented this from going through plus, I never received adequate follow up from the person or even the company itself for that matter as I tried to follow up with them, but I was not able to get started. That was very surprising and a direct result of poor customer service.So I’ve been getting emails promoting their new service recordlabel.ai playlist IQ or whatever it’s called. It’s supposed to be some revolutionary pitching tool to connect artists with playlist curators. I purchased credits three weeks ago and I have not been able to use anything and nobody is helping me or doing anything about this and it’s absolutely absurd! This system is not good at all. The search function does not accept proper artist name searches that might possibly have two initials and a full name…. And it also doesn’t accept a song title that might possibly have the word “the” and this is very frustrating. I voiced my concerns to customer service and I finally got a response from someone that said I just need to copy and paste the link to the actual song which I also did and it also didn’t accept that method either. I have continued to email customer service and they assured me it is now an iPhone glitch that was fixed and still nothing is working as I am using my iPhone.This company is not as good as it once was, and I have lost my confidence in them. I’m extremely frustrated and I sent them advanced notice saying that I don’t want to have to review my very bad experience… And still nobody has done anything to help me and all I’m trying to be is a customer. I’m not looking for anything special. This is a sign of a company that is losing its touch with its customer base. It’s unfortunate that this is happening. Nobody is helping me properly, they are content with me having spent my money and losing my money, and quite frankly, my Customer Service emails have been basically ignored. Omari mc is going downhill.
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Omari MC is a top Google ranked music marketing agency specializing in Spotify, Apple Music, YouTube, and social media promotion
