I ordered a Patagonia jacket and it was shipped via FedEx to a post office for further delivery. After two weeks when it didn't arrive it was a situation where FedEx blamed the USPS and vice versa. OutdoorPlay Customer Service said it wasn't there problem but the carrier. I reminded them that they picked the carrier and also selected a multiple carrier method fraught with potential problems. I was forced to wait a month before they would issue a refund. This was my first experience with OutdoorPlay and I felt their Customer Service was second rate. Very business like and no apology or empathy for their failure to deliver. I was offered no discount or perk on a future offer for the inconvenience. Probably my last experience with them.
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Outdoorplay is your online home for quality paddle sports, camping, hiking, rock climbing, and snow gear. In business for more than 25 years, our mission is to provide superior gear and five-star service that increases the outdoor quality of life of each customer.
