Yeah, I wouldn't bother with this company. Go with Meepo, Evolve or Wowgo. I saw the red flags when I was browsing the site, the broken English and grammatical errors. Fair enough, it's a Chinese company but they really should have someone clean that up. I didn't care about those things since I really wanted one of their boards. I ordered one and had to cancel due to unforseen financial issues on my part. Customer service didn't respond in the fastest manner and once my refund was finally processed, days after I had asked for it, my refund ended up being less than what I originally paid. They only deal in US dollars, I'm Canadian so I lost over $100 on the transaction thanks to their slow response and inability to refund me immediately. They went so far as to ask if I was certain I wanted a refund as to not refund me right away. This company is a joke and based on reviews the board I wanted has trash acceleration and braking compared to others so it's a safety hazard as well.
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