We got out of the Port Everglades cruise terminal at about 9:55 Sunday morning. I saw many pick-up vans from other companies at the curb but none from Park By The Ports. I called their number and reached a recording that said to press 2 for cruise line pickups. That transferred me to another recording that said something to the effect that that selection was not valid. I called again, made a different selection and finally reached a human being, who told me I was standing at the wrong place and that I should “walk all the way down to the right” and look for a black van. My traveling companion and I did as instructed, but no black van was found. After about 10 minutes, I went back to where we started and saw a WHITE Park By The Ports van loading passengers. The driver told me that his van was full but another one we be coming in 10-15 minutes. We schlepped our bags to that location and finally boarded a van. The entire waiting process took about an hour. During that time, I saw many, many other van services picking up people. In my opinion, Park By The Ports is disorganized and very slow. I would not use that company again.
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