In the world of current digital consumption ANY online marketplace should be doing all they can to make their customers shopping experience as smooth as possible, from a customer finding a product to the final order fulfillment/delivery. As such every time a customer has to stop or jump through any additional steps to purchase anything is a point of time where a customer may decide "I don't actually need this" or "This is too much work"This is where, and why, Paymentwall (And their subsidiary Terminal 3) is a terrible platform for a payment processing service. To block customers and then ask for personal identification documents before the payment can proceed is basically asking for said customers to take their business elsewhere, which only hurts the companies that try and use this service.Worse still it does this on-top of already used and trusted secure payment services like Paypal and major bank that already do 2 step verification to confirm that the customer is the one making the purchase. My experience was running into this was when I was attempting to purchase in-game currency for an online game (Black Desert Online), of which the game's cashflow RELIES on the purchase of in-game currency. Thus I am curious how much money Pearl Abyss' has lost due after starting to use this service.
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Paymentwall Inc. is a global payments platform which services businesses in the SaaS, travel, and E-Commerce industries across 200 countries and territories. Paymentwall is best known for its wide range of 150 local payment options, which helps companies of all sizes enter into hard-to-reach markets.
