We used the Arlington branch of Perma-Pier in July to fix our Pier and Beam foundation. The actual workers do a pretty good job but the back office likes to hide behind an excuse of "it's not in the contract". Their sales/back office will be very attentive prior to the sale but once the contract is signed, the communication STOPS. If you are an expert at foundations and can monitor their work, then feel free to use them. Since we are not experts nor have we ever had any foundation work done before, we assumed that Perma-Pier, as the experts, would provide clear guidance and communication throughout the process. This was not the case. Perma-Pier was quick to send someone out to evaluate all parts of our house and give us a "bid". The work they "bid" was to fix portion of our house under the living room and laundry room. The ONLY reason I am giving them 2 stars is because the workers they used to fix that part of the house did seem to do a good job. The issue is the other parts of our house. After the foundation work is completed, a "third-party" will perform a structural engineering report. You can request this report from Perma-Pier. When I read this report, not only did the engineer reported work needed to be done to other parts of the house but the email thread that was forwarded to me from Perma-Pier had an internal message from a Perma-Pier employee (Nikki) asking management (Erik) "Crosstown is “recommending” additional work, is this something we need to do anything about." The crazy thing is, I had to request Perma-Pier to send someone out again to evaluate the other parts of our house. They sent someone and sure enough, they said work needed to be done. When I asked why they didn't bid this out originally, they said my wife told them "not to worry about the other parts of the house". First of all, that is ridiculous since my wife did not say this, secondly, any company that plays a he said/she said game loses all credibility in my book. If Perma-Pier just spent the little bit of time to bid out all parts of the house initially and allowed us to refuse the work, then I would not have anything to complain about. The fact that they were too lazy to bid out the full part of the house and still have NOT sent me a written bid, only a verbal bid, shows the poor business practice of the DFW branch. Beware before you use them! The actual workers seem like they do decent work; however, the back office/management needs an overhaul.PS I used another group to fix the other parts of my house.
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Perma-Pier Foundation Repair of Texas is backed by science & industry trust for over 20 years. We work to provide customized repair-solutions for both commercial and residential customers. Our mission is to be the highest-level service organization in the foundation-repair industry, serving the entire state of Texas.
