I had moved in August 2019 into one of their properties in Reading - overall a positive experience. Good bits:- everything was clear upon checking in.- the agents themselves are friendly and understanding.- react quickly to maintenance issues, they may not answer the emergency phone straight away but they do usually come back to you within a couple of hours.- they choose good tenants, every house mate I’ve had over six years have been from professional backgrounds and I’ve never witnesssed any serious argument or fighting.- over the years communication has improved, and is in a good place now I believe.- when COVID hit they upgraded the broadband due to more tenants working from home.- they actually decreased rent during COVID which they didn’t have to do.- good checkout experience, Ivan checked me out and was very fair, met me halfway on things and communicated the final parts of the check out process clearly.Bad bits:- We had a month without hot water during summer 2021, this was down to a burst pipe in a neighbouring property that was connected with, not directly the fault of Pillars or the landlord but felt it was important to note this. When it happened the first few days information was limited and the house was getting frustrated, after a week things were a lot clearer and we were fortunate that one of the empty rooms in the property did have warm water so we could use that.- upon checkout looking back in the communal areas they do look a bit tired and probably need a lick of paint, however I don’t think again this is directly Pillars issue, just noting over six years that marks or splatters in the wall have become more noticeable.
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