Title:“A Nightmare Stay at Planet Hollywood Cancún – AVOID at All Costs!”Review:My partner and I booked a £4,500 holiday through TUI to stay at Planet Hollywood Cancún. What was meant to be a dream vacation turned into a nightmare.After a night of heavy drinking, I had an argument with my partner and decided to leave the hotel to calm down. In my intoxicated state, hotel staff removed my wristband and informed me that if I left, I would not be permitted back into the hotel or have my wristband reissued.Despite there being no flights that day, I was placed in a taxi to the airport and charged 18,800 MXN (£745) for this unnecessary journey. Denied re-entry, I was forced to book alternative accommodation at a cost of £700.My passport was unlawfully withheld for over 48 hours. After pressure from my family in Scotland, I was told to come and collect it. This cost me two unnecessary round trips by taxi (approx. £200 each). On arrival, I was informed it was not available and sent away again.Reception staff, particularly a woman named Carla, treated me with hostility and rudeness. They appeared to take joy in my distress rather than attempt to resolve the situation.Despite escalating to the TUI rep, no support or intervention was provided. My partner was allowed to remain in the resort while I was forced out, meaning we have spent a fortune on taxis, Ubers, and additional costs just to see each other.I am seeking a full refund of the taxi fare (£745), additional accommodation costs (£700), and half the holiday cost paid, as I did not receive the holiday I paid for.This has been the worst holiday experience of my life. I urge you to avoid Planet Hollywood Cancún and TUI at all costs.
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