The bottom of the bathroom vanity is glass, and holds towels and a hairdryer. Our family used the hairdryer then after use placed in back on the glass cabinet floor. Then the glass completed shattered (which is should as its safety glass). Rang reception and waited almost 6 hours for assistance with cleaning up - but offered $50 voucher as compensation. well then they went to reception, spoke with Assistant Manager on duty - Roberto, who told us we must pay $649 USD for damage - as glass was custom made. He refused to clean up until the damage was paid for, he refused another room - said it was booked out - LIE - BIG FAT LIE. As we argued to speak with the manager the following day when they were on duty - he decided that he would call security and have us escorted out of the hotel. (we had paid for the nights accommodation). We tried to state that this was a genuine damage and believe it was previously damaged by others and the heat from their hairdryer was the last step to cause the glass to shatter but he refused to entertain this idea. If you read other reviews - they aren't complimentary to Roberto nor the standard of outfit of the hotel. Roberto should not be demanding money for repair, until he speaks with Manager or until the clients depart. He did not understand that safety glass shatters as a safety precaution. He also did not understand that it was a safety issue to remain in that room without cleaning up first. There were no raised voices and security escorted us to the room to pack up our bags. After speaking with family, and ensuring that they are not breaching any US rules, they reluctantly returned to the hotel and paid the $650 USD, and the assistant manager (female) on duty was welcoming and told them that Roberto had departed the hotel for the night and she was the manager and they are welcome to stay as they have paid for the night.Upon checking out, we get another bill for $186 USD starting that reception made an error and placed us into a higher rate room that we booked. We argued this and it was reduced - at this stage I was ready to call the Police as this hotel reception are dishonest. The hotel CEO Lauren Zamorano from LinkedIn needs to look into her reception staff, and this hotel CEO needs to go onto undercover boss to ready understand how bad her staff are. I emailed Lauren about this issue and after one week - no reply. Again this is repeated over and over in Tripadvisor reviews that nothing is done about bad reviews. Do yourself a favour, go elsewhere on the strip.
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