We went to a family wedding at this hotel, where more than 120 guests stayed for a week or longer. Sadly, the hotel does not live up to the expectations of a 5-star establishment or fulfill its intended role.When we checked in, the five buildings that housed our family had no water, leaving us without showers or working toilets. The bathroom taps occasionally released brown water; it's important to be careful when brushing your teeth or washing your face—bottled water is essential. To add to the issues, they ran out of drinking bottled water for the first two days of our visit.We faced a lot of condensation in several rooms. Many of us woke up to wet floors, water dripping from the ceiling, and mould in one room. Our clothes became damp and had an unpleasant smell if left out in the rooms.Making reservations at the restaurants is almost impossible. You can only book through the App, and it must be done three days in advance. However, if you try to book during breakfast hours, you will find nothing available. The only time you can successfully make a reservation is between midnight and early morning. Star Class and Adult Scene guests get priority over others. We saw many empty restaurants, with people making reservations but not showing up.If we decided to eat in, our only choice was the buffet restaurant, which often ran out of popular or themed dishes by 8 p.m. on most nights. There were no salt and pepper shakers on the tables, and asking the staff for them took several attempts; sometimes, they would arrive after we finished eating. The staff appeared overwhelmed and indifferent unless they received tips in advance.The pool bars do not open until 10 a.m., and most close by 5 p.m. Only one brand of beer is available, which is overly watered down and weak. Some bars run out of alcohol every day, and the options provided are of poor quality. If you choose Star Class access, which costs US$700, you have to walk 10-15 minutes to building 21, which is far from the main restaurants and lobby area. This upgrade is not worth it and is non-refundable.
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