We booked a 2 bedroom Directors Syite for 2 adults and 2 children. Once we checked in, it was a one bedroom director suite and another room across the hall. We are supposed to put children in a room with a balcony and exfernal door?? Would they let a child rent the room, no! I spoke with the front desk and a manager and both of them told me that I need speak to Marriott. I spoke to Marriott and they filed a claim that went to Planet Hollywood. All we wanted was to downgrade to a 1 bedroom director suite since we wouldn’t be able to use the additional room. I have emailed Planet Hollywood twice and no repsonse. Additionally my bathtub had to hit water and the cold water was rusty looking and we also told our concierge that the tvs wouldn’t work the first day. He assured us that he would get TV and bathtub checked and no one ever came.
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