Absolutely shocking customer service at Premier Bikes. I visited last Saturday to check out a used Yamaha XSR900 and was told it was in their Wantage warehouse, but they’d bring it to the shop the following Saturday for me to see. The staff explicitly said they don’t offer test rides on used bikes due to mileage concerns, which I accepted. They took my number and promised to call me once the bike was available to view or sit on.Fast forward a week, no call. I drove to the shop myself to follow up, only to be told the XSR900 was there, but someone else was currently taking it for a test ride—despite their earlier claim about no test rides! I even saw the bike being wheeled out and the guy riding off. To make matters worse, the staff then said if this person doesn’t buy it, they’d call me for a test ride, but if they do buy it, they’d let me know it’s sold. They told me to wait, and after 5 hours of waiting, I got a call saying the bike was sold. Five hours wasted!This is an absolute disgrace. The staff lied, gave contradictory information, and completely disregarded me as a customer. No communication, no accountability, just pure unprofessionalism. Avoid this place at all costs if you value your time and expect basic respect. I’m beyond furious and will never step foot in this dealership again.
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