I've had my bike for over a year and I absolutely love it.. I've had several issues and needed help. When I emailed Rattan they got back to me asap...they sent me a replacement pedal...free of charge..and when I lost a headlight screw and couldn't find a shop nearby that had the proper screw...Rattan got back to me and sent me replacement screws... I've also recommended Rattan ebikes to several of my friends and they're loving the idea of purchasing one in the near future..thank you so much for making my experience with my first ebike wonderful...I was a trucker by trade for 18 years..after a serious accident...I purchased my 750 foldable ebike for my birthday last year in hopes that it would help me rehabilitate my body...when I say that I could've never forseen the healing that happens when I ride up the hills around Syracuse university and pass people pushing their bikes uphill...lol I feel like a kid again...again ..thank you...I love my bike..
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Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way.
Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.
Thank you again, our lovely customers —— RattanSee more
