Bike is very good, good things first:The control system is made very well, and the battery lasts a long time. I've gone 26 miles on it and it's still not halfway. This was maybe 5-6 long trips inside the city. Bike is built well and is comfortable. Nothing falling off or breaking.Others: The parts were hard to put together and instructions were scarce. Some screw positions are hard to reach. I tried to put the back seat footrests on and they still don't feel sturdy. The back seat rest was a total failure. The only way to install it is by removing the back seat first (as discovered by the bike shop I took it to) and there's no way a regular user like me can see or reach those screws with my tools. But kudos to Rattan they refunded what the bikeshop charged me.Also, the motor starts about a second after you turn throttle or after you turn the pedals a full turn or more so you have to anticipate the delay when you want to apply speed. And they need to warn you to lower the speed to 0 when you're idling on traffic or at a stop as you will naturally want to maneuver slightly by turning the pedals and this will cause a sudden acceleration which may make you hit what is in front of you and/or injure your feet, which happened to me.And lastly, there is no suspension on the seat eventhough it is advertised as such. There is a non-working suspension like rubber piece which only covers the steel post and has no function, and the seat was impossible to remove from the seatpost so I couldn't install a better seat. The only suspension is the hard rubber the seat rests on which doesn't do much, and the seat is not very comfortable especially for long journeys on bumpy roads.
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Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way.
Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.
Thank you again, our lovely customers —— RattanSee more
