34 days since the bike was supposed to arrive and it's still not here, nor are they responding to my email or phone messages. One phone number on their website doesn't work, and the other is a 900 number with a voicemail which doesn't even identify their business. I've contacted BBB so hopefully they can help me get my money back. Don't do business with them!UPDATE: Finally got the bike after I filed a report with PayPal and the Better Business Bureau. They still have not contacted me. When it finally got here, there were scratches, the part that holds the battery on was broken, the tires are paper thin, and several parts were just bouncing around loose in the box....and holes in the box. Some of the pieces of the bike were installed backward. There were no tools nor instructions on how to assemble it. There was a link to the manual on the website, but the link does not work. I was able to find the manual through Google but it reads like it was translated through Google and isn't much help. There are warnings about how to properly operate the battery which don't make much sense in the broken English. There are so many bad reviews from other people describing similar experiences to my own, I wish I'd seen them before I spent all that money! My bike is charging right now, but at the rate things are going, I doubt it will turn on (UPDATE: I was right, it doesn't. Par for the course, apparently). I strongly encourage everyone to go with a company that takes pride in its service. It's a beautiful bike, and it does feel nice to sit on, so I'm hoping it works, but even if it does, I'm terrified to trust it based on my experiences and all the stories I'm reading about peoples' batteries dying on a ride. I was so excited, but all these experiences have really soured me to this experience.
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Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way.
Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.
Thank you again, our lovely customers —— RattanSee more
