I hired [Rebath] to redo my shower, expecting a quality job based on the discussions we had. Unfortunately, my experience has been far from satisfactory. After the project was completed, I encountered several issues that have not been resolved despite numerous attempts to contact the contractor. 1. Communication Issues: I have sent multiple messages regarding problems with the installation, but I’ve received very few responses. When I finally did hear back, the contractor was dismissive of my concerns and stated the job was done, which is unprofessional considering the unresolved issues. 2. Installation Problems: The ledge separating my shower from the tub is not properly pitched, causing water to pool instead of draining off. I also found out that the shower door was measured incorrectly, which allows water to leak onto the shower pan, potentially causing water damage. These are both basic issues that should have been addressed during installation. 3. Concerns Over Mold and Structural Integrity: Despite being told that the rotted subfloor and black mold-infested insulation would be replaced, I have no proof that this was done. In fact, I suspect only a partial repair was made to the subfloor, which is still visibly damaged in certain areas. Moldy studs were sprayed rather than replaced, which raises significant health concerns. 4. Lack of Accountability: When I raised these issues with the contractor, they refused to provide the photos of the work I requested, leaving me with no way to verify that the job was done properly. Additionally, leaks have already appeared in the ceiling beneath the shower, which suggests improper sealing or installation.At this point, I am left with a shower that does not drain correctly, potential long-term damage, and unresolved mold issues. While the contractor offered a lifetime warranty, their unwillingness to address my concerns or provide transparency makes me question the value of this guarantee. I would not recommend this contractor based on my experience.
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At Re-Bath, we handle every detail of your bathroom remodel from consultation and design, to selection of quality products, removal, and installation. Best of all, our licensed, insured Re-Bath teams typically complete projects in just a few days, not weeks. Design guidance. Quality products. Professional installation. Everything you need for the perfect bathroom, all from one bathroom remodeling company.See more
