You would think that a company that is set up as Home Depot's bathroom remodeler would be more reliable... oh how I wish that were the case, but no. Here I sit 4 weeks after my initial "install" date with no idea of when it will be completed. It has been a nightmare from the word go and I STILL do not have a complete shower install! Saying they complete work in 1-2 days is an absolute JOKE. Also, mind you, this is NOT a cheap remodel. They say they're "affordable" and at this point, I couldn't disagree more.My initial demo/build started on 10/20/21. They did not have all of the correct materials - they claim this is rare, but at this point, I sincerely doubt it - apologized and said it would be in 1-2 weeks that they could fix it. Those guys were great and I wish they worked for a better company. The next week, the drywall person did his work, which isn't great. I tried to patiently wait, receiving no word, no updates for weeks while being promised again and again I would be called when the materials arrived and they could install. Never happened. I've been calling every day of the week and told they will call me back. Again, didn't happen. Today, after waiting on hold for over 10 minutes, I finally got through to someone only to be told they want to call me back to schedule the week of Thanksgiving (it's 11/12, so they need 2 weeks just to figure this out?), because what timing could be more disruptive, right? That's when everyone is available to have remodels done.Meanwhile, I am getting measurements from another vendor for the shower door because while they demoed half a wall, they don't supply the glass to go in its place. They don't help you negotiate or figure any of this out either, you're on your own. Their recommended vendor has the same issue of no follow up and timeframes that are nowhere near what they claim - guess that's why they like working together, so they can have the most frustrated customers in the biz! But that's also beside the point because they won't be able to install any glass until Rebath decides to FINISH THE INSTALL!Please Rebath, feel free to actually communicate with a customer and prove me wrong. But as it stands now, I think your company is TOTAL GARBAGE AND I WOULDN'T RECOMMEND YOU TO ANYONE! Actually, that's not true. I'd gladly recommend you to my worst enemy because getting teeth pulled has been more pleasant than dealing with your "service."
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At Re-Bath, we handle every detail of your bathroom remodel from consultation and design, to selection of quality products, removal, and installation. Best of all, our licensed, insured Re-Bath teams typically complete projects in just a few days, not weeks. Design guidance. Quality products. Professional installation. Everything you need for the perfect bathroom, all from one bathroom remodeling company.See more
