Placed a full bath remodel order with ReBath on September 01, 2021, with two key understandings: 1. The remodel would be complete and ready for family holiday vacation in November 2021, and 2. The service quality level was guaranteed by a bank that would stand behind me if there were any items not meeting expectations. I did some quick research online, asked others who i knew had used this company and found glowing reviews, so I signed their contract. Within one week, the nightmare began. The assigned "project manager" told me during his first meeting that he was not a project manager and would only coordinate and be responsible for installation of ReBath specific items. Therefore, my floor, walls, window, doors, vanity and fixtures, plumbing and finally electric work that were not MANUFACTURED by ReBath were not his problem or responsibility but were mine. In the four months it took to do this installation, the entire house was used as storage and dirty. The crew randomly appeared once per week for a day and created a personal expense of over $20,000 through their errors and omissions. FOUR MONTHS later after ReBath was nearing completion, they had mucked up plumbing for the master bath sink, and the new project manager "stopped by to look at it" and promised to fix everything wrong and stop the leak. After several days, i called in an outside professional (aka not ReBath) plumber to re-install the piping. ReBath resolved this entire four-month fiasco by dismissing the individuals responsible on their end but refusing to admit error, apologize or compensate me (the client!) in any way. The overall attitude of all members of this group is not conducive to a strong service company. Their demeaning and dismissive comments are not useful. My final recommendation to anyone contemplating a ReBath contract? - BUYER BEWARE!
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At Re-Bath, we handle every detail of your bathroom remodel from consultation and design, to selection of quality products, removal, and installation. Best of all, our licensed, insured Re-Bath teams typically complete projects in just a few days, not weeks. Design guidance. Quality products. Professional installation. Everything you need for the perfect bathroom, all from one bathroom remodeling company.See more
