I really use to love Ren's pets and had no issues with them but that has changed. I made a purchase and it said payment failed but the money was in my account. It still said payment failed but my account was charged for the payment and I did not receive my items. I contacted Ren's pets and they are they to contact my bank but I contacted my bank and they are saying that there is nothing they can do. I am very upset and should havw gone in person. I am now out 130.00 and my dog doesn't have dog food.
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