I had an issue with Reptile Basics. I had ordered 6 or so times in the past. This time it has become a personal vendetta to whoever this Bobby Agner is. We had words because she never replied to help me get their thermostat set up on dimming. $120 and no advise, none, zero. Home page says how they will give you all this advise. False advertising at its best. Many emails from me no reply to my question. I had 2 orders after the stat. I should not have but they usually ship fast. She cancelled the one order and refunded as i wanted something changed. No explanation just cancelled and refunded. Rude huh? Oh that personal vendetta.I then was told when I emailed about the cancellation (answered that one ok though but not the set up of their product) that they can’t amend an order. I reordered and they held that order 3 days I am going to bet on it that it was on purpose. So something was then out of stock. The reply I got instead of what to order in place of it was “unfortunately it seems we are not able to help you.” I figured out myself what products would work and placed my last order. I had to ask again if this was being shipped and it finally was however Bobby Agner blocked my account after it was. I cannot see my past orders as I can’t see my account nor order again not that they deserve a dime. The point to this is, they are a business offering products to the public, they cannot legally pick and choose their customers! I see I am not the only complaint. I posted earlier but never got the email confirmation so I am using a different email as I want this posted here and it will go elsewhere. Horrible horrible customer service! I see I am not the only one!!
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