After only one year the Reptile Basics / Vivarium Electronics radiant heat panel started failing, and was no longer able to consistently hold the needed temperature. I contacted them thinking it would be a simple matter of replacement since they state they have a lifetime warranty, but their customer service was exceedingly unhelpful. I spent many emails trying to explain to them the dropping temperatures, and they simply refused to acknowledge it, reminding me that their warranty is "at their discretion". It is a very expensive device and now I have to replace after only one year at my cost. In the process, I learned that this device is not UL certified for safety, which means if it catches on fire (google it, it has happened) and burns down your house, insurance will not cover it. I will definitely not be buying this one again, I'll go with another.
Claim your business profile now and gain access to all features and respond to customer reviews.
