WORST CUSTOMER SERVICE ever! I recently purchased the Vegamour GRO shampoo and conditioner and it totally stripped my hair from a beautiful frosted chocolate brown to a patchy, mottled disgusting thing. I used it 4 days after getting my hair done as I’ve been fighting to grow my hair and on the website it says it’s COLOUR SAFE it very obviously isn’t!I emailed Sephora to tell them about it only expecting a gift card from the store as MECCA does when something goes wrong or it’s a bad colour match or anything but no! Sephora customer service wants photos of “the affected site” even after explaining that it was my hair that was stripped (like anyone would walk around with a disgusting “colour” on their head) I paid $170 for that and I was so so upset because I paid and saved a lot to get my hair done I’m a single parent I have to save for anything nice for myself.Sephora is the worst company ever not just with customer service/support the store themselves are gross and rarely stocked well.
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