I wrote a review a while ago and changed it to 5 stars when they sent me a new router and said I made a mistake they are not octopus energy they’re octaplus.i even apologised.but I’ve since realised the message clearly says taken over by octopus energy so I was right all along.I’ve had problems for 3 months.my service isn’t working.my speed yesterday was 1.26,I said in email I had to switch because it’s not getting sorted and I got an answer that doesn’t mention anything about my faulty service it’s a long one about them getting paid.im blown away again to say the least,and they have already once tried to bill me for engineer to repair a service I pay for that’s not working and nothing to do with me.im disabled and had the same one for 10years.I’ve been very loyal.its just unbelievable really in 3 months of a broken service I’ve been given an £8 discount wow,i will probably get another message telling me to change my review again but that’s not happening this time.i would of been happy to continue with this broadband but it’s never going to get fixed I’ve realised that now.i will just keep getting I’m sorry emails and then left till I say something again.im obviously just a little nobody that really doesn’t matter if i move elsewhere i think,
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