Shell Broadband constantly dropping out. I agreed to have full fibre installed, which was installed on 30th April. Unfortunately, the line was unable to be activated as there was a fault in a network box in the street. Shell advised an Openreach engineer needed to resolve the fault. 3 weeks later, still no resolution. I have cancelled my account to end on 20th June, but Shell have now ceased my service, leaving me with no broadband at all. Absolutely shocking customer service! Do not use Shell Broadband!!! You will be sorry if you do.
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