Broadband renewal. Be extremely careful about the timing when renewing your broadband contract.When you receive the email announcing the end of your contract and offering a new package, it is the exact length of the cooling period they will apply to the renewal of your new contract. If the cooling period goes past the end date of your contract, you will be charged the full cost (without package) for the rental until the new contract starts.This money-grabbing exercise is highly irritating because the information isn't mentioned in the letter received and it applies to existing customers. Not a good way to appreciate existing customers.
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