I'm disappointed to say that while my husband and i enjoyed many meals from Bistro MD then Silver Cuisine, we were unpleasantly surprised with a recent delivery and poor customer service. One of the many deliveries we received the quality of the meals was terrible. I was away and my husband was relying on the meals during my absence. He said they tasted so bad he had to throw them out and even found some plastic in one meal. Knowing that without the information from the packaging or a photo of the meals, their response would be limited but I felt we should let them know about our experience. In my email, i acknowledged that we did not have the pertinent information to provide but wanted to let them know the experience of a steady, 2 year customer. What i received back was an email touting how providing a quality product is very important to them: "We are proud to serve the same quality, natural food we eat at our own dinner table. We ship hundreds of thousands of healthy and delicious meals each month and have been for the past 17 years. This is not a usual occurrence with our meals. As a company built on the foundation of integrity, we take quality control and food safety very seriously. Our meals are inspected through multiple check points to ensure we serve only the highest quality foods."They then asked for information on that shipment which proves they just sent me a canned response and did not even read my email. I followed up reiterating my concerns but they chose to provide no further communication. Needless to say, we are now former customers.
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