Would leave 0 stars if I could. Should have checked reviews before ordering online from this place. Spent $103.17 on two pairs shoes that my husband really wanted. He’s been anxious for some decent shoes! So we placed this order just to be told a week or so after that one of the pairs he ordered was out of stock. That’s it, no info as to which ones, just that they are out of stock. So we played the waiting game to see which pair would arrive. Finally, we get them just to find out they aren’t the right size. We ask about a refund or exchange (we’d be happy to get the same pair in the right size). The answer was “sure but you’ll have to pay for shipping to return them”. So let me get this straight... we spent $103.17 on this order which included $13 shipping costs, just to find out we have to spend another $25 on shipping them back ourselves. WOW talk about horrible customer service. Breaking it down we are now going to be paying $60+ for shoes that were $45 and we won’t even have a pair or shoes to show for. Coming from many years of retail and customer service myself, to now owning my business, all I can say is good luck to you guys. You clearly are behind on the times with your customer care and order policies. I checked the site and not one single policy is listed stating the customer would be liable for shipping costs on the return. My advice - don’t order online from here. You’ll be thankful you didn’t.
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Always offering the latest and greatest skateboarding and surfing products, Skate America is the largest skateboarding and surfing direct mail order company in the world. If you can’t find it at Skate America, it probably doesn’t exist!
