I went through the same experience as everybody else so I will not tell you what happened. Like most of you I have tried to get in touch with the company with no success. I originally ordered an exercise bike from SPORTSTECH, so yesterday I decided to write to them and complain about their third party vendor INNOVAMAXX and boom I got a reply! see belowI ordered by bicycle on the 14.04.20 and the website stated that the bicycle would be available from the 22.05.20. I emailed them several times and asked them for an update, absolutely nothing. To be honest I do not want to wait anymore and today I have found out that the order would not be available until the end of June so I have cancelled the order.I told them to check TRUSTPILOT because they were receiving a lot of negative reviews.I hope this helps others.QUOTE Dear customer, Regarding your order we have a message for you. Due to the situation caused by Covid-19, there are enormous problems with the transport of goods worldwide - we have not been spared either. Unfortunately, we cannot respect the planned shipping date, we are sorry. Your ordered sports equipment would now leave our premises on 25.06.2020 and arrive a few days later. You want to cancel your order due to the delay? Then please send us an email to: lieferverzug @innovamaxx.de. Please note that you will receive an automatic shipping confirmation if you have placed the order via Amazon. This message is sent directly from Amazon and we cannot bypass it - I ask you to ignore it. You will of course receive a shipping notification on the above mentioned date at the appropriate time. We are sorry for the inconvenience. Best regards, Patrick Pristaff Innovamaxx GmbH UNQUOTE
Claim your business profile now and gain access to all features and respond to customer reviews.
