I was promised things they then couldn't provide (after they had my deposit, of course).I paid $4000 for my cat's 2 day trip to become a 5 day trip, and had to travel 6 hours to Scotland to get them through customs myself, a service I paid for.My cats were sent without their paperwork. Instead of dealing with it, they said they sent the paper and what KLM did is out of their control.I sorted out paperwork and got my cats home, but they have not acknowledged the expenses I incurred after already paying for services not delivered.They lied to me numerous times, and my cats were in their hands for 4 days and I got one update. DO NOT TRUST. THEY LIE ABOUT THEIR RELATIONSHIPS ABROAD AND WILL LEAVE YOU IN THE LURCH IN A SECOND. THEY OWE ME AN APOLOGY, AND THOUSANDS OF DOLLARS.
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Starwood Pet Travel offers worldwide pet shipping and has been helping owners move their pets since 1984. Our domestic and international pet shipping services strive to make your pet’s move as safe, comfortable, and stress-free as possible. We pay attention to all the details of your pet’s trip to ensure a smooth pet relocation experience for your furry family member.
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