Don't Waste Your Time With This Company.Trying to plan a move from Colorado to Georgia and they reached out to me. The pricing was fair enough, and I agreed to a down payment. I was told to cancel within 48 hours if it didn't work. I chatted with my spouse and the dates and money didn't work out for us at the moment. I called the next day to cancel, and even chatted with billing. They said it was cancelled and we would be fully refunded. A week later I get an email from billing about the move and confirming it. I responded and said we cancelled it. I called the salesman we had and he said I didn't do everything I needed to do and now we won't be refunded. The move wasn't planned until March 15th and billing said they already have a contractor to come out and nothing can be refunded. So multiple lies have been told to me from multiple people. I read all the paperwork and we should get 90% back if I failed to cancel within 48 hours. But I did cancel in the 48 hour window, so I should get the whole amount back. They refuse to refund anything. This is a predator company and takes advantage of people if you don't jump through their hoops after you did everything right, they add more things that should've been done. This is unacceptable and very disappointing. Save your time and money and find a different company. We're a military family and could've used and spread the word if the company was legitimate. Do better.
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